1. Contact online customer service or email (contact@ebeymall.com) to apply for refund/replacement;
2. Customer service verifies the reason for refund/replacement within 1-3 working days;
3. Customer service arranges home delivery to pick up at your home
4. The warehouse verifies that the returned goods are intact;
5. Refund: we will refund the payment to the bank account provided by the customer; Replacement: we will re-send a product to the customer.
Notes:
1. For the refund/replacement due to the quality of the goods, the freight is borne by the seller;
2. For the refund/replacement due to personal reasons, the freight is borne by the buyer;
3. Please keep the packaging intact when refund/replacement, if missing parts or product deterioration, it will affect the return/replacement permission;
4. When refund/replacement, you need to provide the customer service with the order number or the consignee s name or phone number, and the reason for the return/replacement;
5. Bank account number is required for refund;
6. Replacement product specifications is required for replacement.
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